Admin Service Excellence Specialist

Join PT Excelindo Solusindo, a leading provider of premium administrative and operational solutions in Jakarta. We are seeking a dynamic Admin Service Excellence Specialist to elevate our client service standards, streamline processes, and drive operational efficiency.

As an Admin Service Excellence Specialist at PT Excelindo Solusindo, you will be at the heart of our operations, ensuring seamless service delivery and enhancing client satisfaction. You will work closely with our team to implement best practices, optimize workflows, and maintain high standards of excellence. This role offers a unique opportunity to grow within a dynamic and innovative company, with a competitive salary package.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate administrative tasks to ensure smooth operations
• Implement and monitor service excellence initiatives
• Streamline processes to improve efficiency and productivity
• Maintain and update administrative systems and tools
• Provide excellent customer support and resolve client inquiries
• Collaborate with cross-functional teams to drive operational improvements
• Monitor key performance indicators (KPIs) and report on service excellence metrics
• Stay updated with industry trends and best practices in administrative services

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administrative Management, or related field
• Minimum 3 years of experience in administrative or operational roles
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with administrative management systems (e.g., SAP, Oracle, or similar)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Familiarity with service excellence frameworks and standards

🛠️ Keahlian

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