Marketing Specialist - Repeat Order Management

Join our dynamic marketing team as a Repeat Order Specialist at BFI Finance Indonesia. This critical role focuses on nurturing existing customer relationships to drive repeat business and revenue growth. You'll leverage our comprehensive telesales database to identify high-potential clients, cond

BFI Finance Indonesia is a leading financial services provider in Indonesia, committed to delivering innovative and reliable financial solutions. Based in Depok, our team is dedicated to enhancing customer satisfaction and loyalty through strategic marketing initiatives.

As a Repeat Order Specialist, you will be at the forefront of our customer engagement strategy. Your daily tasks will include managing customer interactions, analyzing sales data, and implementing targeted marketing campaigns to ensure customer retention and repeat purchases.

📋 Tanggung Jawab Pekerjaan

• Manage and nurture existing customer relationships to drive repeat business and revenue growth.
• Leverage our comprehensive telesales database to identify high-potential clients and develop personalized marketing strategies.
• Analyze sales data and customer behavior to identify trends and opportunities for repeat orders.
• Implement targeted marketing campaigns, including email marketing, social media advertising, and direct outreach, to encourage repeat purchases.
• Collaborate with the sales and customer service teams to ensure seamless customer experiences.
• Monitor and report on key performance indicators (KPIs) related to repeat orders and customer retention.
• Stay updated with industry trends and best practices in customer relationship management (CRM) and marketing.
• Provide regular updates and insights to the marketing team to support strategic decision-making.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years of experience in marketing, sales, or customer relationship management.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong analytical skills with experience in data analysis and reporting.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with digital marketing tools and platforms such as Google Analytics and Facebook Ads Manager.
• Certification in customer relationship management (CRM) or marketing analytics is a plus.

🛠️ Keahlian

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