Field Collection Officer - Jakarta Barat

Join Home Credit as a Field Collection Officer in Jakarta Barat and play a pivotal role in ensuring smooth financial operations. This position offers a dynamic work environment where you will engage directly with clients, manage collections, and contribute to the company's growth. Located in the bustling area of Cengkareng, you'll be part of a team that values innovation and customer satisfaction.

As a Field Collection Officer, you will be responsible for visiting clients to collect overdue payments, resolving disputes, and ensuring timely settlements. You'll use tools like CallRail, HubSpot, and Salesforce to manage your tasks efficiently. With a focus on building strong relationships and maintaining a high collection rate, this role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Visit clients to collect overdue payments and ensure timely settlements.
• Resolve disputes and negotiate payment plans with clients.
• Use CallRail, HubSpot, and Salesforce to manage and track collection activities.
• Maintain accurate and up-to-date records of all collection activities.
• Provide excellent customer service and build strong relationships with clients.
• Achieve and exceed collection targets to support the company's financial goals.
• Collaborate with the team to develop and implement effective collection strategies.
• Stay updated with industry trends and best practices in collections.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in collections or related fields.
• Proven track record of achieving high collection rates.
• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Familiarity with CallRail, HubSpot, and Salesforce is a plus.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Willingness to travel and work in various locations.

🛠️ Keahlian

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